Privacy Policy

This privacy policy explains how GrannyFlow (operated by Aloha Homes Pty Ltd, Licence No. 488676C) collects, uses, stores and protects personal information provided through our website grannyflow.com.au and related services. We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

We may collect the following personal information when you interact with our website or services: your name, email address, phone number, property address, enquiry details and any additional information you provide through our contact forms or during consultations.

We use the information collected to respond to your enquiries, assess your property’s suitability for a granny flat, provide quotes and proposals, manage construction projects, send relevant updates about your project, and improve our website and services.

Your personal information is stored securely using industry-standard measures. We take reasonable steps to protect your information from unauthorised access, modification, disclosure or misuse. Access to personal information is restricted to authorised personnel only.

We do not sell, rent or trade your personal information to third parties. We may share your information with trusted service providers who assist in delivering our services (such as council authorities for approval applications, or subcontractors involved in your project) — only to the extent necessary and with appropriate confidentiality measures in place.

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site and to improve the user experience. These tools may collect anonymised data including your IP address, browser type and pages visited. You can manage cookie preferences through your browser settings.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

You have the right to request access to, correction of, or deletion of your personal information held by us. To make a request, contact us using the details below.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have questions about this privacy policy or how we handle your personal information,
please contact us:

GrannyFlow (Aloha Homes Pty Ltd, Licence No. 488676C)

Phone: 0426 879 898

Email: info@grannyflow.com.au

Office: Mascot, Sydney